We've resolved this with this user via our support email address (which is the proper place to report something like this.) While we don't know what happened on his iPad regarding losing all downloaded content (it looks like a glitch with the OS) the issue with the backup was that he appeared to have tapped "Backup" / "Backup Now" with an empty set of files, creating an empty backup on our server. Be careful never to run the backup command with an empty set of files, as this overwrites your backup on the server with an empty one. Our server keeps backup copies, though, so we manually copied over the last good backup for him and he was all set. |