dougnoble
New Member Posts:13
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03/19/2009 06:46 PM |
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I have been using the NASS for about 4 months and am really enjoying it. Thank you for the great apps you create. I added the NKJ to get 4.0 and all were working fine, until I decided to purchase the NETP from the App Store on March 17th. I have tried dozens of times and I cannot get the NETP to open just the one time I need in order to consolidate all the apps together. I have deleted and reloaded 6 times, tried rebooting, nothing happens! It goes to the splash screen then the spinner and simply goes back to the desktop. I have a very good cable connection and have not had any download problems to date, so I do not think that the file can be corrupt. Unless the corruption is on Apple's side? In anticipation of the solution, thank you. Doug |
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burggraf
Veteran Member Posts:1604
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03/19/2009 07:45 PM |
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Hi Doug, Contact us via the support email (or Support, Contact Us.) We'll take good care of you!
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dougnoble
New Member Posts:13
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03/19/2009 10:15 PM |
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Thank you Mark. You really did take good care of me. Problem solved in no time at all. God bless you and thanks for the excellent customer support. Doug |
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dougskelly
New Member Posts:1
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04/09/2009 07:59 AM |
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I had the same problem tonight. I purchased the NETP (4.0.0) from the Apple Store (Order: MG9HYGjV81) and couldn't get it to open. I did the same things; delete, reinstall, reboot, etc., but with now results. I was, however, able to load the free 4.0.0 version with the KJV, and it worked fine, even to the point of checking the green checkmark and establishing my account here. I've sent 2 messages through the Apple Store, but saw this post and hope you can help me get this resolved more easily and quickly. Thanks, Doug Skelly... |
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burggraf
Veteran Member Posts:1604
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04/09/2009 09:02 AM |
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If you have any problem at all please just contact out support email. We'll be happy to help you. |
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Stroke4x4
New Member Posts:1
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04/13/2009 05:01 PM |
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Wow I am having the same problem, my NASS and ESV work great but the NETP has yet to open once after numerous attempts. I submitted a letter to support so we'll see what happens... |
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burggraf
Veteran Member Posts:1604
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04/14/2009 02:43 AM |
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There may be a problem with the NETP file in the App Store, so if this happens to you, just email us at support and we'll take care of it for you. |
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