I have been using the NASS for about 4 months and am really enjoying it.
Thank you for the great apps you create.

I added the NKJ to get 4.0 and all were working fine, until I decided to purchase the NETP from the App Store on March 17th.

I have tried dozens of times and I cannot get the NETP to open just the one time I need in order to consolidate all the apps together.
I have deleted and reloaded 6 times, tried rebooting, nothing happens! It goes to the splash screen then the spinner and simply goes back to the desktop.

I have a very good cable connection and have not had any download problems to date, so I do not think that the file can be corrupt. Unless the corruption is on Apple's side?


In anticipation of the solution, thank you.
Doug

Hi Doug,

Contact us via the support email (or Support, Contact Us.) We'll take good care of you!

Thank you Mark. You really did take good care of me.
Problem solved in no time at all.
God bless you and thanks for the excellent customer support.

Doug

I had the same problem tonight. I purchased the NETP (4.0.0) from the Apple Store (Order: MG9HYGjV81) and couldn't get it to open. I did the same things; delete, reinstall, reboot, etc., but with now results. I was, however, able to load the free 4.0.0 version with the KJV, and it worked fine, even to the point of checking the green checkmark and establishing my account here. I've sent 2 messages through the Apple Store, but saw this post and hope you can help me get this resolved more easily and quickly.

Thanks,

Doug Skelly...

If you have any problem at all please just contact out support email. We'll be happy to help you.

Wow I am having the same problem, my NASS and ESV work great but the NETP has yet to open once after numerous attempts. I submitted a letter to support so we'll see what happens...

There may be a problem with the NETP file in the App Store, so if this happens to you, just email us at support and we'll take care of it for you.