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March 28, 2024
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Welcome to the Mantis Bible Study Discussion Forums!  This is the place to discuss the Mantis Bible Study for Apple iPhone and iPod Touch software, report bugs you find, request or ask questions about new software features, or request new Bible versions or other study tools.

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Changed from iPod Touch to iPhone
Last Post 07/10/2009 09:43 PM by jeffedmo. 6 Replies.
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jeffedmo
New Member
New Member
Posts:9

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07/07/2009 11:19 PM  
I've been using Mantis Bible Study for some time now on my iPod Touch. Very recently, I purchased an iPhone which has replaced my iPod.

I backed up my Notes/Bookmarks from my old iPod and logged into the Mantis website to confirm that my Backup was successful - it was. When I synced my new iPhone with my iTunes on my PC all of my apps were installed to my new iPhone (including M.B.S. v4.1.0) just as expected.

My issue is... I then ran Restore on my new iPhone to retrieve my Notes/Bookmarks from the Mantis server but no Notes/Bookmarks were retrieved. My new iPhone is apparently not "talking" to the Mantis server and restoring my stuff.

Any ideas as to how I can fix this issue?
Thanks!
burggraf
Veteran Member
Veteran Member
Posts:1604

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07/08/2009 02:55 AM  
You need to email us at the support email address (or use the Contact Us page). We need to copy your backup file from your old device to you new one.
jeffedmo
New Member
New Member
Posts:9

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07/08/2009 03:52 AM  
I've sent two emails via the Contact Us section but have not heard back from anyone. So I thought I would try this forum.
burggraf
Veteran Member
Veteran Member
Posts:1604

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07/08/2009 06:15 AM  
When did you send these? We have not received anything that I'm aware of.
jeffedmo
New Member
New Member
Posts:9

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07/08/2009 02:37 PM  
One on Monday and one on Tuesday. I'll try again later, I guess.
burggraf
Veteran Member
Veteran Member
Posts:1604

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07/08/2009 06:38 PM  
We finally got your message(s) today. Strange, because we usually get everything right away. I tested the Contact Us page and it worked fine for me right away.
jeffedmo
New Member
New Member
Posts:9

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07/10/2009 09:43 PM  
Tech support resolved the Backup issue and everything works just fine now.
Thanks!!!
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